Customer service

Store Copenhagen

Monday-Thursday: 10.00-17.00

Friday: 10.00-16.00

Saturday: 10.00-14.00

Sunday: Closed

Phone hours

Monday-Thursday: 10.00-17.00

Friday: 10.00-16.00

Saturday: Closed

Sunday: Closed

Frequently asked questions

At Andlight we check return packages twice a week. When we receive your return package, we will check that everything is in its original state and that all packaging is included. Then, we refund your payment. If you have paid by bank transfer, it will take up to 10 days from we make the payment, until the money arrives in your bank account. If you have paid by Mastercard or VISA, the amount will arrive in your accout within a few days. In some cases, it might be up to 5 working days, before you can see the money in your account.

When we order your product from the manufacturer, we sometimes meet the challenge of a backorder. This normally means that the production is delayed or there is a problem with the current batch. We will update you on E-mail, regarding the expected delivery of your product. If you cannot wait for the product to arrive, you are welcome to cancel your order. You can do this by contacting us through the contact formular below.

It’s quick and easy to make a claim at Just click the button “Claims” above and you can make your claim through the formular. You will receive an answer on your claim within a few days and we will update you on your case as it is being resolved. Before making your claim, please have a look at our tips & tricks and see if you can resolve the issue yourself.

Contact us

Contact information

Order information

Please note

Inquiries about complaints, returns and more must be reported through the respective forms above.

We respond within 48 hours

We strive to answer all inquiries within 48 hours. There might occur delays.

If you do not receive an answer within 48 hours, please feel free to call us!


Company information

Nelson Mandelas Allé 16
2450 København SV

Return address
c/o TC Logistics
Priorparken 853-855
2605 Brøndby

CVR nr.:32 56 27 44
Bank:Danske Bank

We are ready to help you!

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