Returns

Returns

When you receive a product that you want to return, be sure to send the product back to us and order your new product at the same time. Since the payment on your card is linked with your current order, you will need to make a new order.

Step 1

• Please pack your product in original packaging.
• Please pack the product in an extra packaging so that the original packaging is not damaged during shipping. AndLight does not accept original packaging that have been written, taped or put shipping labels on.
• In case a product is received with the above, it will cost the customer 35 EUR.
• See more in our terms here.
• Mark your order number in the shipment.
• Fill out the return form to the left.

Step 2

• Buy a return label.
• Deliver the package in your local parcel shop.
• The return address is: Priorparken 853-855, 2605 Brøndby.

Step 3

• The money will be refunded as soon as we have processed your return package.
• This normally takes 7-10 business days.