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Terms and Conditions

To make sure that your shopping experience proceeds nice and safely, we’ve made an overview of our terms and conditions. Browse through the different headlines and get all the information you need. The purpose is to give you outline of what to expect when shopping at AndLight.com. If you have any questions, you’re more than welcome to contact us at +45 44 44 62 44 or info@AndLight.com

Information

Company: AndLight (AndLight Aps)
Organizational form: Private limited company
VAT-no. DK32 56 27 44
Address: Tømmergravsgade 4B, 2450 Copenhagen SV
E-mail: info@AndLight.com
Phone: +45 44 44 62 44

Shopping online

You can purchase our lamps on our website, by e-mail (info@AndLight.com), or you can call us on +45 44 44 62 44.
When you place an order through our website, there’s always free shipping. If you’re around Copenhagen you can also place an order online, and then pay and pick it up yourself at our warehouse at Tømmergravsgade 4B, 2450 Copenhagen SV. That’s completely up to you.
If you have any questions regarding lamps not found on the website, just contact us on + 45 44 44 62 44 or send us an e-mail at info@AndLight.com, and we’ll see what we can do.
All prices include VAT and taxes. The prices are at the current price.
When shopping at AndLight, agreements are signed in the following language:

  • English

It is not possible to see earlier orders by signing in at AndLight. If you wish to receive a copy of your order confirmation or invoice, send an e-mail to info@AndLight.com.
You need to be 18 years or older to shop at AndLight.com – are you under the age of 18, you need consent from your parents. An order can always be cancelled by a parent, if it appears that it has been placed by someone under the age of 18.

Payment

Online you can pay with following methods:

  • VISA (no payment fees)
  • MasterCard, Visa Electron (0,00 DKK + 1,25%)
  • Maestro,  JCB  (0,00 DKK + 3,75 %)
  • Payment through bank transfer (no payment fees)
  • In our showroom/warehouse we accept VISA/Dankort (no payment fees).

There are added fees when paying with a credit card. The fees are informed in the brackets. These fees are not added by AndLight, but by the companies behind the credit cards.
We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.

Nets
 

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Dispatch and delivery

Levering med UPS

We always offer free shipping to all our destinations (except Iceland and other islands). No matter size and price. Even if the package has to be sent in several dispatches, we’ll still offer free shipping. To make sure the waiting time becomes as short as possible, we ship with UPS.

At AndLight you are able to see the estimated time of delivery on every product. We do this so our customers have the opportunity to consider the timescale. Maybe you need the lamp as a present, whatever it is – we get it. If you order a product we have in stock, the delivery time will only be 1-3 days. Products not in stock have varying delivery as we have many different manufactures. The estimated time will still be shown on the product. Shortly after you’ve placed an order, you will receive a Track & Trace number, so you can follow your package from our warehouse to your home. AndLight reserves one’s position to items no longer in stock or items on reorder. AndLight does not take responsibility for delays or expenses due to delays.  

Receipt of parcel

We kindly ask you to check the packaging for potential damage before signing, when you receive a package from AndLight. If there seem to be damage on the package, make sure you note the consignment note “Damaged package” or “Received with reservations”. After this, receive the package and save the receipt. If your luck runs out, and there’s not only damage on the package, but the product, too, is damaged, contact AndLight right away and inform us about it. Have your order number ready and remember to save all the wrapping/package for damage documentation. Notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case.
Contact us by calling +45 44 44 62 44 or at info@AndLight.com.
It should be noted that if the customer gives permission for the delivery company to place the package in case the customer is not home when delivered, matter of dispute regarding the time of damage to the package can occur. We recommend you only choose this option, if it is absolutely necessary or if the ordered lamp is not brittle or fragile designated lamps made of glass or porcelain. I these cases, the product may not be compensated.

Faulty products

In any case of delivery of the wrong lamp or delivery of faulty lamps, AndLight will cover carriage costs. Has another lamp (then the one you ordered) been delivered or does the lamp not work, contact us, and we’ll send you a return label and you can send back the lamp. Hereafter we will, as a matter of course, send a new lamp as fast as possible when we’ve received the faulty lamp.
Please leave a copy of your order confirmation in the returned package as this helps our returns department and makes the process faster.

14 dages fuld returret

Returns and right to cancel

You can return products within 14 days after receiving the product. We need to receive written notice about the return at info@AndLight.com. After we have received the product in unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging, too, needs to be undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
Notice that return costs are self-payed as we do not offer free returns unless the item is faulty.

To receive a full refund, you are allowed to try the product, but applying and installation of the lamp is regarded as actual use.
Returns are sent to:
AndLight
Tømmergravsgade 4B, Port 8
2450 Copenhagen SV
Denmark


You can also return products by informing us and personally delivering them to the above-mentioned address.

We do not receive packages sent Collect on Delivery (COD).
The right to cancel does not incur on products purchased by companies or public institutions.

Purchase 365 days of the right to cancel and return

Tilkøb af 365 dages returret

At AndLight we give you the offer of buying 365 days right to cancel. Only available alongside the purchase you wish to have 365 days of return, which means that you cannot order it subsequently. If you return the product within 14 days you receive full refund, if returned after the 14 days, we offer an exchange or gift card. The return criteria are the same is normal returns.

Reklamationsret

Claims and guarantee

When shopping at AndLight you automatically get 24 months of full guarantee. This means that you can either have the product repaired, exchanged, get your money back, or get a price reduction conditional on the specific situation. These terms are determined by a legitimate claim, in cases which the product has not been misuse, misapplication or other wrongful act.
You need to complain shortly after the notice of fault. A complaint made within two months of notice, the claim will always be timely.
When the claim is legitimate, we will forward a pre-paid return label so you can send the item back.

Claimed products are sent to:
AndLight
Tømmergravsgade 4B, port 8
2450 Copenhagen SV

When returning the product, please note the issue. 

Note! We do not receive packages sent Collect on Delivery (COD).

Remember to always send the package in securely packaging and get a receipt of dispatch so we can refund your carriage costs.
You will always receive and e-mail, when we’ve received your withdrawn or claimed products. In the e-mail you’ll receive information about the following process in relation to further claim procedures. 

​E-Commerce Trustmark

We are certified the E-Commerce trustmark. AndLight.com fulfils the quality criteria E-commerce has put forward.
  •  FREE delivery
  •  Buyer protection
  •  Data protection
  •  24 months of full guarantee
  •  Secure payment with SSL encryption
  •  Customer service
     
E-Commerce is a trusted, European cross-border E-commerce protection for consumers. We are represented by e-commerce by following one European set of rules and by making sure there is clear communication of these rules.
  •  We are one of 25,000 online shops represented
  •  We are one of 10,000 online shops with national trustmark (E-mærket in Denmark)
  •  E-commerce is developed in dialogue with consumer organizations – representing consumer like yourself
  •  E-commerce offers complaints handling service
Benefits for consumers:
-  Shop Safely
-  Hassle-free
-  Constant checks

Put simply: The E-commerce Europe Trustmark protects you when shopping online in another EU country, and a complaint arises.
Report a complaint: https://www.ecommercetrustmark.eu/for-consumers/
 
AndLight har e-mærket

Your security

AndLight is certified by Trustpilot.
This gives you, as a customer, the highest security of safe service at DesigLighting. This regards technical aspects such as encryption of payment data and use of personal information, but also regards business and commercial aspects to secure your right of return and cancellation, claims, etc.

Online payment:
We offer a range of different payment methods: VISA, MasterCard, Visa Electron, Maestro, JCB, American Express or bank transfer. In our showroom/warehouse we accept VISA/Dankort. We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.
When shopping at AndLight you can safely use your payment card as we use an encrypted SSL-connection to secure no one is “watching” when you fill out your payment information or other data online. We do not see your card information and will never see them. From a legal point of view, you are better off paying by card online, than many other means of payments. When paying with card, you can get your money bac

  • If the product is not delivered
  • If you deny receiving the product due to your right of withdrawal
  • If money has been drawn from your account without your permission

If you have any questions to the security of AndLight, please call us on +45 44 44 62 44 or write us an e-mail at info@AndLight.com.

Personal data policy

We take the protection of your personal data very seriously.

Handling of your information:
To sign an agreement with us, we need the following information: Name, Address, phone number, and e-mail address.
We need this information in order to deliver the product to you. The personal data is registered at AndLight.com (AndLight Aps, Tømmergravsgade 4B, 2450 Copenhagen SV). The information is kept for five years where after it is deleted. We secure that the information collected through our website, is collected with your submission of expressed consent. Like this, you are informed about the exact information we collect and why.
We do not store information encrypt and we do not transmit customer information encrypted.
Your information regarding your name, address, phone number, etc. is treated confidentially and is used to dispatch your order. Legislative requirements of business community’s financial statements imply that we store your personal data for five years. AndLight is responsible for the handling of personal data.
Personal information is kept by AndLight and saved in a database on a secured server unreachable online. AndLight use logs for statistic purposes. These data does not contain personal information. We do not pass on personal information to third parties. According to the law regarding handling of personal data, you have the right of insight into and objection to information that are related to you.
AndLight makes use of log statistics. This means that we for example use the statistics to examine what products sell the best.

Below, you can read more about AndLight’s use of cookies and log statistics.

Cookies:
A cookie is the term used when a user’s online behavior is registered on the user’s own device (on the user’s hard disc). In the way you can identify the user, for example on a website, at the next visit.
There is not stored personal information attributable to the user, but rather information about the behavior of a user on a website, for example the username of a log-in on a website. En cookie is stored on the user’s hard disc along other stored files. Additionally, a cookie is a text file that is sent to your browser from a web server and subsequently stored on your computer’s hard disc.
You can make your computer inform you when you receive a cookie, or you can turn off cookies completely. The only thing cookies do, is recognizing your computer.
Technically, cookies can be divided into two types. There are session cookies; they keep track of what you’ve put in the shopping bag while you navigate on the web shop. Session cookies are not stored on your computer but deleted once you close the browser.

Then there are permanent cookies. Permanent cookies are saved as a text file on your computer in about a month. A permanent cookie helps our server recognize your computer next time you visit our website. Therefore, we use cookies with the purpose of optimizing the website and it’s functionality and thereby make the visit as easy as possible for you.
You can delete cookies from your computer at any time. In Internet Explore cookies are deleted by clicking on the menu “Functions” -> “Internet settings” -> “Generally” -> “Browser data/Delete cookies”.

Log statistics:
Log statistics is a statistics system that collects information to give a statistic picture of how many visitors a website have, where they come from, and where on the website they choose to leave. We use log statistics with the purpose to optimize the website and its functions.

Other information

AndLight reserves the right to change and update the terms and conditions applied for this website. It is important that you stay regularly updated of potential changes.

Abuse:
Abuse of AndLight is reported to the police.

Complaint

If you wish to complain about a product you have to contact AndLight by sending us an e-mail at info@AndLight.com or call us at +45 44 44 62 44. Are we in no position to find a solution, you can lodge a complaint to relevant boards within this area, as long as the requirements are met: http://ec.europa.eu/odr

Terms and conditions were updated 20.05.2017