Terms and Conditions

Shopping online

You can purchase our lamps on our website, by e-mail (info@AndLight.com), or you can call us on +45 44 44 62 44.
When you place an order through our website, there’s always free shipping. If you’re around Copenhagen you can also place an order online, and then pay and pick it up yourself at our warehouse at Tømmergravsgade 4B, 2450 Copenhagen SV. That’s completely up to you.
If you have any questions regarding lamps not found on the website, just contact us on + 45 44 44 62 44 or send us an e-mail at info@AndLight.com, and we’ll see what we can do.
All prices include VAT and taxes. The prices are at the current price.
When shopping at AndLight, agreements are signed in the following language:

• English

It is not possible to see earlier orders by signing in at AndLight. If you wish to receive a copy of your order confirmation or invoice, send an e-mail to info@AndLight.com.
You need to be 18 years or older to shop at AndLight.com – are you under the age of 18, you need consent from your parents. An order can always be cancelled by a parent, if it appears that it has been placed by someone under the age of 18.

Payment

Online you can pay with following methods:

• VISA (no payment fees)
• MasterCard, Visa Electron (0,00 DKK + 1,25%)
• Maestro,  JCB  (0,00 DKK + 3,75 %)
• Payment through bank transfer (no payment fees)
• In our showroom/warehouse we accept VISA/Dankort (no payment fees).

There are added fees when paying with a credit card. The fees are informed in the brackets. These fees are not added by AndLight, but by the companies behind the credit cards.
We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.

Dispatch and delivery

We always offer free shipping to all our destinations (except Iceland and other islands). No matter size and price. Even if the package has to be sent in several dispatches, we’ll still offer free shipping. To make sure the waiting time becomes as short as possible, we ship with UPS.

At AndLight you are able to see the estimated time of delivery on every product. We do this so our customers have the opportunity to consider the timescale. Maybe you need the lamp as a present, whatever it is – we get it. If you order a product we have in stock, the delivery time will only be 1-3 days. Products not in stock have varying delivery as we have many different manufactures. The estimated time will still be shown on the product. Shortly after you’ve placed an order, you will receive a Track & Trace number, so you can follow your package from our warehouse to your home. AndLight reserves one’s position to items no longer in stock or items on reorder. AndLight does not take responsibility for delays or expenses due to delays.  

Receipt of parcel

We kindly ask you to check the packaging for potential damage before signing, when you receive a package from AndLight. If there seem to be damage on the package, make sure you note the consignment note “Damaged package” or “Received with reservations”. After this, receive the package and save the receipt. If your luck runs out, and there’s not only damage on the package, but the product, too, is damaged, contact AndLight right away and inform us about it. Have your order number ready and remember to save all the wrapping/package for damage documentation. Notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case.
Contact us by calling +45 44 44 62 44 or at info@AndLight.com.
It should be noted that if the customer gives permission for the delivery company to place the package in case the customer is not home when delivered, matter of dispute regarding the time of damage to the package can occur. We recommend you only choose this option, if it is absolutely necessary or if the ordered lamp is not brittle or fragile designated lamps made of glass or porcelain. I these cases, the product may not be compensated.

Faulty products

In any case of delivery of the wrong lamp or delivery of faulty lamps, AndLight will cover carriage costs. Has another lamp (then the one you ordered) been delivered or does the lamp not work, contact us, and we’ll send you a return label and you can send back the lamp. Hereafter we will, as a matter of course, send a new lamp as fast as possible when we’ve received the faulty lamp.
Please leave a copy of your order confirmation in the returned package as this helps our returns department and makes the process faster.

Returns and right to cancel

You can return products within 14 days after receiving the product. We need to receive written notice about the return at info@AndLight.com. After we have received the product in unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging, too, needs to be undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
Notice that return costs are self-payed as we do not offer free returns unless the item is faulty.

To receive a full refund, you are allowed to try the product, but applying and installation of the lamp is regarded as actual use.
Returns are sent to:
AndLight
Tømmergravsgade 4B, Port 8
2450 Copenhagen SV
Denmark

You can also return products by informing us and personally delivering them to the above-mentioned address.

We do not receive packages sent Collect on Delivery (COD).
The right to cancel does not incur on products purchased by companies or public institutions.

Purchase 365 days of the right to cancel and return

At AndLight we give you the offer of buying 365 days right to cancel. Only available alongside the purchase you wish to have 365 days of return, which means that you cannot order it subsequently. If you return the product within 14 days you receive full refund, if returned after the 14 days, we offer an exchange or gift card. The return criteria are the same is normal returns.

Claims and guarantee

When shopping at AndLight you automatically get 24 months of full guarantee. This means that you can either have the product repaired, exchanged, get your money back, or get a price reduction conditional on the specific situation. These terms are determined by a legitimate claim, in cases which the product has not been misuse, misapplication or other wrongful act.
You need to complain shortly after the notice of fault. A complaint made within two months of notice, the claim will always be timely.
When the claim is legitimate, we will forward a pre-paid return label so you can send the item back.

Claimed products are sent to:
AndLight
Tømmergravsgade 4B, port 8
2450 Copenhagen SV

When returning the product, please note the issue. 

Note! We do not receive packages sent Collect on Delivery (COD).

Remember to always send the package in securely packaging and get a receipt of dispatch so we can refund your carriage costs.
You will always receive and e-mail, when we’ve received your withdrawn or claimed products. In the e-mail you’ll receive information about the following process in relation to further claim procedures. 

​E-Commerce Trustmark

•  FREE delivery
•  Buyer protection
•  Data protection
•  24 months of full guarantee
•  Secure payment with SSL encryption
•  Customer service
   

•  We are one of 25,000 online shops represented
•  We are one of 10,000 online shops with national trustmark (E-mærket in Denmark)
•  E-commerce is developed in dialogue with consumer organizations – representing consumer like yourself
•  E-commerce offers complaints handling service

Your security

AndLight is certified by Trustpilot.
This gives you, as a customer, the highest security of safe service at DesigLighting. This regards technical aspects such as encryption of payment data and use of personal information, but also regards business and commercial aspects to secure your right of return and cancellation, claims, etc.

Online payment:
We offer a range of different payment methods: VISA, MasterCard, Visa Electron, Maestro, JCB, American Express or bank transfer. In our showroom/warehouse we accept VISA/Dankort. We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.
When shopping at AndLight you can safely use your payment card as we use an encrypted SSL-connection to secure no one is “watching” when you fill out your payment information or other data online. We do not see your card information and will never see them. From a legal point of view, you are better off paying by card online, than many other means of payments. When paying with card, you can get your money bac

• If the product is not delivered
• If you deny receiving the product due to your right of withdrawal
• If money has been drawn from your account without your permission

If you have any questions to the security of AndLight, please call us on +45 44 44 62 44 or write us an e-mail at info@AndLight.com.

Personal data policy

Other information

Complaint