Terms and ConditionsRead more...
To make sure that your shopping experience proceeds nice and safely, we’ve made an overview of our terms and conditions. Browse through the different headlines and get all the information you need. The purpose is to give you outline of what to expect when shopping at AndLight.com. If you have any questions, you’re more than welcome to contact us at +45 44 44 62 44 or info@AndLight.com
Company: AndLight (AndLight Aps)
You can purchase our lamps on our website, by e-mail (info@AndLight.com), or you can call us on +45 44 44 62 44.
It is not possible to see earlier orders by signing in at AndLight. If you wish to receive a copy of your order confirmation or invoice, send an e-mail to info@AndLight.com.
Online you can pay with following methods:
There are added fees when paying with a credit card. The fees are informed in the brackets. These fees are not added by AndLight, but by the companies behind the credit cards.
Dispatch and delivery
We always offer free shipping to all our destinations (except Iceland and other islands). No matter size and price. Even if the package has to be sent in several dispatches, we’ll still offer free shipping. As a starting point, your order will be shipped when all items are in stock. If you would like us to ship the items in stock, please contact our customer service at info@AndLight.dk or +45 44 44 62 44.
At AndLight you are able to see the estimated time of delivery on every product. We do this so our customers have the opportunity to consider the timescale. Maybe you need the lamp as a present, whatever it is – we get it. If you order a product we have in stock, the delivery time will only be 1-3 days. Products not in stock have varying delivery as we have many different manufactures. The estimated time will still be shown on the product. Shortly after you’ve placed an order, you will receive a Track & Trace number, so you can follow your package from our warehouse to your home. AndLight reserves one’s position to items no longer in stock or items on reorder. AndLight does not take responsibility for delays or expenses due to delays.
Receipt of parcel
We kindly ask you to check the packaging for potential damage before signing, when you receive a package from AndLight. If there seem to be damage on the package, make sure you note the consignment note “Damaged package” or “Received with reservations”. After this, receive the package and save the receipt. If your luck runs out, and there’s not only damage on the package, but the product, too, is damaged, contact AndLight right away and inform us about it. Have your order number ready and remember to save all the wrapping/package for damage documentation. Notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case.
In any case of delivery of the wrong lamp or delivery of faulty lamps, AndLight will cover carriage costs. Has another lamp (then the one you ordered) been delivered or does the lamp not work, contact us, and we’ll send you a return label and you can send back the lamp. Hereafter we will, as a matter of course, send a new lamp as fast as possible when we’ve received the faulty lamp.
Returns and right to cancel
You can return products within 14 days after receiving the product. We need to receive written notice about the return at info@AndLight.com. After we have received the product in unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging, too, needs to be undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
We do not receive packages sent Collect on Delivery (COD).
Purchase 365 days of the right to cancel and return
At AndLight we give you the offer of buying 365 days right to cancel. Only available alongside the purchase you wish to have 365 days of return, which means that you cannot order it subsequently. If you return the product within 14 days you receive full refund, if returned after the 14 days, we offer an exchange or gift card. The return criteria are the same is normal returns.
Claims and guarantee
When shopping at AndLight you automatically get 24 months of full guarantee. This means that you can either have the product repaired, exchanged, get your money back, or get a price reduction conditional on the specific situation. These terms are determined by a legitimate claim, in cases which the product has not been misuse, misapplication or other wrongful act.
We are certified the E-Commerce trustmark. AndLight.com fulfils the quality criteria E-commerce has put forward.
E-Commerce is a trusted, European cross-border E-commerce protection for consumers. We are represented by e-commerce by following one European set of rules and by making sure there is clear communication of these rules.
Benefits for consumers:
- Shop Safely
- Constant checks
Put simply: The E-commerce Europe Trustmark protects you when shopping online in another EU country, and a complaint arises.
Report a complaint: https://www.ecommercetrustmark.eu/for-consumers/
AndLight is certified by Trustpilot.
If you have any questions to the security of AndLight, please call us on +45 44 44 62 44 or write us an e-mail at info@AndLight.com.
Personal data policy
We take the protection of your personal data very seriously.
Handling of your information:
To sign an agreement with us, we need the following information: Name, Address, phone number, and e-mail address.
We need this information in order to deliver the product to you. The personal data is registered at AndLight.com (AndLight Aps, Tømmergravsgade 4B, 2450 Copenhagen SV). The information is kept for five years where after it is deleted. We secure that the information collected through our website, is collected with your submission of expressed consent. Like this, you are informed about the exact information we collect and why.
We do not store information encrypt and we do not transmit customer information encrypted.
Your information regarding your name, address, phone number, etc. is treated confidentially and is used to dispatch your order. Legislative requirements of business community’s financial statements imply that we store your personal data for five years. AndLight is responsible for the handling of personal data.
Personal information is kept by AndLight and saved in a database on a secured server unreachable online. AndLight use logs for statistic purposes. These data does not contain personal information. We do not pass on personal information to third parties. According to the law regarding handling of personal data, you have the right of insight into and objection to information that are related to you.
AndLight makes use of log statistics. This means that we for example use the statistics to examine what products sell the best.
A cookie is the term used when a user’s online behavior is registered on the user’s own device (on the user’s hard disc). In the way you can identify the user, for example on a website, at the next visit.
There is not stored personal information attributable to the user, but rather information about the behavior of a user on a website, for example the username of a log-in on a website. En cookie is stored on the user’s hard disc along other stored files. Additionally, a cookie is a text file that is sent to your browser from a web server and subsequently stored on your computer’s hard disc.
You can make your computer inform you when you receive a cookie, or you can turn off cookies completely. The only thing cookies do, is recognizing your computer.
Technically, cookies can be divided into two types. There are session cookies; they keep track of what you’ve put in the shopping bag while you navigate on the web shop. Session cookies are not stored on your computer but deleted once you close the browser.
You can delete cookies from your computer at any time. In Internet Explore cookies are deleted by clicking on the menu “Functions” -> “Internet settings” -> “Generally” -> “Browser data/Delete cookies”.
Log statistics is a statistics system that collects information to give a statistic picture of how many visitors a website have, where they come from, and where on the website they choose to leave. We use log statistics with the purpose to optimize the website and its functions.
AndLight reserves the right to change and update the terms and conditions applied for this website. It is important that you stay regularly updated of potential changes.
Abuse of AndLight is reported to the police.
ComplaintIf you wish to complain about a product you have to contact AndLight by sending us an e-mail at info@AndLight.com or call us at +45 44 44 62 44. Are we in no position to find a solution, you can lodge a complaint to relevant boards within this area, as long as the requirements are met: http://ec.europa.eu/odr
Terms and conditions were updated 20.05.2017