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FREE delivery on all orders!

Frequently Asked Questions - FAQ

Here you’ll hopefully find answers to all of your questions. Whether they’re concerning delivery, wrapping, or how to deal with faulty items. If we’ve missed something, and you can’t seem to find the answer to your question, please call us on +45 44 44 62 44 or send us an e-mail at info@AndLight.com, and we’ll get back to you as soon as we can.

Order

On top of the page, in the middle, you will find a search box. Type in words like “Caboche” or “PH pendant” and the products matching the typed words will pop up. In the top bar, you can search for specific lamp types. For example, click on the Table Lamp illustration and all table lamps will show. Hereafter, you can specify your search criteria through the filter. Here you can sort by manufactures, sizes, price, and if the product is in stock.
When you order products, we can only withdraw the amount approved by you, when placing the order. Thus, we are not able to add further products to your order, and therefore you will have to place a new order to do so. Though, if your order has not been sent yet, we might be able to send your orders in one delivery, so you receive them at the same time.
Yes, with the exception of a few, we are able to order almost all lamps from all our manufactures. Send us an e-mail at info@andlight.com or call us at +45 44 44 62 44, and we’ll quickly be able to tell you if we can order your wished lamp.

Shipping costs

We offer free shipping in all of Europe*. No matter how much (or little) you shop for, or how big or heavy the package is.

*Except Iceland and other islands

You always have the opportunity to track your order. Once it has left AndLight, you will be able to track your order through a Track & Trace number sent to your e-mail.
All our sent packages are secured, in that way you have no risks of losing anything.

Levering med UPS

All packages outside Denmark are sent with UPS.

Levering med UPS

Delivery

If the product is in stock, we deliver in all of Europe within 2-5 business days.
If the product is not in stock, you will be able to see the delivery time in the specific product’s page. The delivery time varies a lot due to the different manufactures. Therefore you should be aware of the differences within delivery time. AndLight does not take responsibility for delays and potential costs following delays.

​I haven't received my package - what do I do?

Once your order has left AndLight, you will be able to track your order through a Track & Trace number sent to your e-mail. Through this number, you can track exactly where your package is. Our customer service is always ready to help you, call us at +45 44 44 62 44 or send us an e-mail at info@AndLight.com, if you have any questions.
All our sent packages are secured, in that way you have no risks of losing anything.

If UPS has stopped by to deliver your package, but you weren’t home, they will send you an e-mail where you can select and schedule a new appointment of delivery or they deliver to the nearest pick-up point. You will be notified any way.

We always check all our dispatches twice, but of course, we, too, make mistakes. If you’re missing a products, contact us right away, and we will send missing products as soon as possible.

I’ve received a wrong lamp, what do I do now?

We always check all our dispatches twice, but of course, we, too, make mistakes. If you’ve received a different lamp than the one you ordered, contact us right away, and we will send the right lamp as soon as possible, and cover return expenses for the wrong lamp.

We kindly ask you to check the packaging for potential damage before signing, when you receive a package from AndLight. If there seem to be damage on the package, make sure you note the consignment note “Damaged package” or “Received with reservations”. After this, receive the package and save the receipt. If your luck runs out, and there’s not only damage on the package, but the product, too, is damaged, contact AndLight right away and inform us about it. Have your order number ready and remember to save all the wrapping/package for damage documentation. Notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case.
Contact us by calling +45 44 44 62 44 or at info@AndLight.com.
It should be noted that if the customer gives permission for the delivery company to place the package in case the customer is not home when delivered, matter of dispute regarding the time of damage to the package can occur. We recommend you only choose this option, if it is absolutely necessary or if the ordered lamp is not brittle or fragile designated lamps made of glass or porcelain. I these cases, the product may not be compensated.

Payment

Online you can pay with following methods:

  • VISA (no payment fees)
  • MasterCard, Visa Electron (0,00 EUR+ 1,25%)
  • Maestro,  JCB, American Express (0,00 EUR + 3,75 %)
  • Payment through bank transfer (no payment fees)


In our showroom/warehouse in Copenhagen we accept VISA/Dankort (no payment fees).
There are added fees when paying with a credit card. The fees are informed in the brackets. These fees are not added by AndLight, but by the companies behind the credit cards.
We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.

Nets
 

We accept all these pay methods

We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.

Offers

We do not exactly have sales as we like to offer great prices all year. You can see all our fantastic offers under the sales section right here.

At AndLight we are always working on making it cheapest and easiest for you. If you need an offer or you’ve seen your dream lamp cheaper somewhere else, then feel free to apply for a special offer. It is not every time we are able to make it cheaper, but we will always try.
Bringing great offers is in our DNA, and therefore you will be able to shop designer lamps with a discount of 10-30%. To apply for a special offer, simply click the “Apply for offer” button below.

​Apply for offer 

Returns

You can return products within 14 days after receiving the product. We need to receive written notice about the return at info@AndLight.com. After we have received the product in unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging, too, needs to be undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
Notice that return costs are self-payed as we do not offer free returns unless the item is faulty.

To receive a full refund, you are allowed to try the product, but applying and installation of the lamp is regarded as actual use.
Returns are sent to:

AndLight
Tømmergravsgade 4B, Port 8
2450 Copenhagen SV
Denmark

We do not receive packages sent Collect on Delivery (COD).

The right to cancel does not incur on products purchased by companies or public institutions.

At AndLight we give you the offer of buying 365 days right to return. Only available alongside the purchase you wish to have 365 days of return, which means that you cannot order it subsequently. If you return the product within 14 days you receive full refund, if returned after the 14 days, we offer an exchange or gift card. The return criteria are the same is normal returns. The price is 7€.

Claims and guarantee

When shopping at AndLight you automatically get 24 months of full guarantee. This means that you can either have the product repaired, exchanged, get your money back, or get a price reduction conditional on the specific situation. These terms are determined by a legitimate claim, in cases which the product has not been misuse, misapplication or other wrongful act.
You need to complain shortly after the notice of fault. A complaint made within two months of notice, the claim will always be timely.
When the claim is legitimate, we will forward a pre-paid return label so you can send the item back.

Claimed products are sent to:
AndLight
Tømmergravsgade 4B, port 8
2450 Copenhagen SV

When returning the product, please note the issue. 

Note! We do not receive packages sent Collect on Delivery (COD).

Remember to always send the package in securely packaging and get a receipt of dispatch so we can refund your carriage costs.
You will always receive and e-mail, when we’ve received your withdrawn or claimed products. In the e-mail you’ll receive information about the following process in relation to further claim procedures. 

Newsletter

You can sign up for our newsletter right here.

Sign up for the newsletter and make sure you receive great offers, exciting news and relevant information regarding the purchase of your next lamp.
The sign up brings great advantage like:
  • Relevant offers for specifically you
  • Great offers before everyone else
  • Tips and tricks
  • Decorating inspiration
  • Newest trends

To make sure you receive our newsletter correctly, add AndLight as a secure sender in your mail system. This will make sure our newsletter reaches your inbox (and not your spam filter!) and all pictures and text will be shown right away.

Our newsletter is not meant to spam our customers with offers etc., which is why we only send it out every 3 or 4 weeks. The newsletter will have useful information and articles about trends, new products, and guides.

Send us an e-mail at info@AndLight.com and simply write that you’d like to change e-mail. Remember to write your old e-mail and your new one and we’ll change it so you can keep receiving our exciting newsletter.

You unsubscribe in the bottom of the newsletter received in your inbox. .

Your security

AndLight is certified by Trustpilot. This gives you, as a customer, the highest security of safe service at DesigLighting. This regards technical aspects such as encryption of payment data and use of personal information, but also regards business and commercial aspects to secure your right of return and cancellation, claims, etc.

We offer a range of different payment methods: VISA, MasterCard, Visa Electron, Maestro, JCB, American Express or bank transfer.
When shopping at AndLight you can safely use your payment card as we use an encrypted SSL-connection to secure no one is “watching” when you fill out your payment information or other data online. We do not see your card information and will never see them.

  • From a legal point of view, you are better off paying by card online, than many other means of payments. When paying with card, you can get your money back
  • If the product is not delivered
  • If you deny receiving the product due to your right of withdrawal
  • If money has been drawn from your account without your permission


If you have any questions to the security of AndLight, please call us on +45 44 44 62 44 or write us an e-mail at info@AndLight.com.

We take the protection of your personal data very seriously.
To sign an agreement with us, we need the following information: Name, Address, phone number, and e-mail address.
We need this information in order to deliver the product to you. The personal data is registered at AndLight.com (AndLight, Tømmergravsgade 4B, 2450 Copenhagen SV). The information is kept for five years where after it is deleted. We secure that the information collected through our website, is collected with your submission of expressed consent. Like this, you are informed about the exact information we collect and why.
We do not store information encrypt and we do not transmit customer information encrypted.
Your information regarding your name, address, phone number, etc. is treated confidentially and is used to dispatch your order. Legislative requirements of business community’s financial statements imply that we store your personal data for five years. AndLight is responsible for the handling of personal data.
Personal information is kept by AndLight and saved in a database on a secured server unreachable online. AndLight use logs for statistic purposes. These data does not contain personal information. We do not pass on personal information to third parties. According to the law regarding handling of personal data, you have the right of insight into and objection to information that are related to you.
AndLight makes use of log statistics. This means that we for example use the statistics to examine what products sell the best.

Gift wrapping

Sorry, we do not gift wrap the lamps. Many of the packages are pretty un-handy, and therefore very hard to gift wrap. But we do wrap the products in an extra layer of cardboard to make sure the product is not damaged on its way to your home.