Frequently Asked Questions - FAQRead more...
Here you’ll hopefully find answers to all of your questions. Whether they’re concerning delivery, wrapping, or how to deal with faulty items. If we’ve missed something, and you can’t seem to find the answer to your question, please call us on +45 44 44 62 44 or send us an e-mail at firstname.lastname@example.org, and we’ll get back to you as soon as we can.
On top of the page, in the middle, you will find a search box. Type in words like “Caboche” or “PH pendant” and the products matching the typed words will pop up. In the top bar, you can search for specific lamp types. For example, click on the Table Lamp illustration and all table lamps will show. Hereafter, you can specify your search criteria through the filter. Here you can sort by manufactures, sizes, price, and if the product is in stock.
When you order products, we can only withdraw the amount approved by you, when placing the order. Thus, we are not able to add further products to your order, and therefore you will have to place a new order to do so. Though, if your order has not been sent yet, we might be able to send your orders in one delivery, so you receive them at the same time.
Yes, with the exception of a few, we are able to order almost all lamps from all our manufactures. Send us an e-mail at email@example.com or call us at +45 44 44 62 44, and we’ll quickly be able to tell you if we can order your wished lamp.
We offer free shipping in all of Europe*. No matter how much (or little) you shop for, or how big or heavy the package is.
You always have the opportunity to track your order. Once it has left AndLight, you will be able to track your order through a Track & Trace number sent to your e-mail.
All packages outside Denmark are sent with UPS.
If the product is in stock, we deliver in all of Europe within 2-5 business days.
Once your order has left AndLight, you will be able to track your order through a Track & Trace number sent to your e-mail. Through this number, you can track exactly where your package is. Our customer service is always ready to help you, call us at +45 44 44 62 44 or send us an e-mail at firstname.lastname@example.org, if you have any questions.
If UPS has stopped by to deliver your package, but you weren’t home, they will send you an e-mail where you can select and schedule a new appointment of delivery or they deliver to the nearest pick-up point. You will be notified any way.
Delivery of products of a certain size will be delivered at the curb. This information will appear when you select your desired delivery method. All shipments with DSV will be delivered at the curb.
At AndLight we always check our packages twice before we send them off. However, errors may occur. We would very much like to correct these errors as soon as possible, so if you’re missing a product, please contact us as soon as possible on tel. +45 44 44 62 44 or email: email@example.com.
At AndLight we always check our packages twice before we send them off. However, errors may occur. We would very much like to correct these errors as soon as possible, so if you have received a wrong lamp, please contact us as soon as possible on tel. +45 44 44 62 44 or email: firstname.lastname@example.org. Then we will send the right lamp to you as soon as possible with a return label, so you can easily and quickly replace the lamps.
We kindly ask you to check the packaging for potential damage before signing, when you receive a package from AndLight. If there seem to be damage on the package, make sure you note the consignment note “Damaged package” or “Received with reservations”. After this, receive the package and save the receipt. If your luck runs out, and there’s not only damage on the package, but the product, too, is damaged, contact AndLight right away and inform us about it. Have your order number ready and remember to save all the wrapping/package for damage documentation. Notification of damage has to be reported within 24 hours of reception in order to make sure the carrier does not reject the case.
Only at the time when the ordered goods have come into the possession of the buyer does the risk that the ordered goods perish or be damaged due to accidental circumstances pass to the buyer.
Online you can pay with following methods:
We will not withdraw the amount of your order from your account until the items are being sent. There can never be withdrawn a larger amount than the amount you have approved when purchasing.
We do not exactly have sales as we like to offer great prices all year. You can see all our fantastic offers under the sales section right here.
At AndLight, we are crazy about making sharp offers. You are therefore always more than welcome to write to us at email@example.com, where we can give you a comprehensive offer on the lamps you could wish for.
If not exactly the lamp you have chosen is on offer or you have seen it cheaper elsewhere, you are more than welcome to request an offer on firstname.lastname@example.org. However, we do not always have the opportunity to make it cheaper, but we will always try.
By pressing the "Apply for offer" button below, you will be redirected directly to the place where you can submit your Quotation Request. It is easy and fast and you will receive a response within 48 hours.Apply for offer
You can return products within 365 days after receiving the product. We need to receive written notice about the return at email@example.com. After we have received the product in unused and re-saleable condition, you will be given a full refund by the same method as your original payment. The packaging, too, needs to be undamaged condition as it contains important information about the products, which is necessary when re-selling. Do not put tape or other stickers directly on the original package. We emphasize that original and undamaged packaging is of great importance when evaluating if there has been a decrease in value of the product.
Notice that return costs are self-payed as we do not offer free returns unless the item is faulty.
To receive a full refund, you are allowed to try the product, but applying and installation of the lamp is regarded as actual use.
Returns are sent to:
c/o TC Logistics
We do not receive packages sent Collect on Delivery (COD).
The right to cancel does not incur on products purchased by companies or public institutions.
Claims and guarantee
When you shop at AndLight, you of course have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.
Complaints must be made within a reasonable time after you have discovered the defect in the item. If a complaint is made within two months after the defect is discovered, the complaint will always be timely.
We will reimburse reasonable shipping costs that you may have in connection with the return of the item when the complaint is justified.
When you return the item, please indicate what is wrong with the item. You can also refer to your correspondence with our Claims Manager.
Note! We do not accept packages sent by post. cash on delivery or similar.
Remember that the item must always be sent back in proper packaging (original packaging is preferred) - Avoid sticking items or writing on the package.
If you have sent an item in for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the processing of your cancellation/complaint.
You are more than welcome in our beautiful showroom, at Tømmergravsgade 4B, 2450 Copenhagen SV. Here you can see a wide selection of the many products and brands we have on the website.
Our new showroom is located at Tømmergravsgade 4B, 2450 Copenhagen SV – It is the white building in the picture below.
If you are not located in Copenhagen, it is possible for you to explore our virtual 3D showroom. Here you can move around and get inspired.
AndLight is certified by Trustpilot. This gives you, as a customer, the highest security of safe service at AndLight. This regards technical aspects such as encryption of payment data and use of personal information, but also regards business and commercial aspects to secure your right of return and cancellation, claims, etc.
We take the protection of your personal data very seriously.
Sorry, we do not gift wrap the lamps. Many of the packages are pretty un-handy, and therefore very hard to gift wrap. But we do wrap the products in an extra layer of cardboard to make sure the product is not damaged on its way to your home.
Handmade lamps and made to order
At AndLight, we are very proud of the beautiful products that we are allowed to present from our suppliers.
Of course, we always try to have best-sellers from these brands in stock, so you do not have to wait long for your lamp.
Tom Rossau makes beautiful lamps from turned wood veneer, which are assembled by hand in their workshop in Frederiksberg in Copenhagen.
The renowned and exclusive French brand Serge Mouille is another of our brands that make the lamps from scratch and produces "made to order".
The Copenhagen brand Made By Hand makes handmade lamps to order, as the name suggests. Made By Hand can usually produce an order within a few days unless there is bustle in the workshop or there are materials in backorder.
Finnish Secto makes beautiful wooden lamps, which are assembled and turned by hand. In recent years, Secto has grown from a small workshop to a slightly larger production, so they can usually keep up with the production.
The Danish lamp company Handvärk, which is behind the well-known Studio series, also manufactures their lamps by hand. Delivery time is usually between 20-30 days.
American Graypants manufactures lamps from sustainable materials and is perhaps best known for their Scraplight series, which i.a. can be experienced at the new Alsik hotel in Sønderborg.
The extremely popular Swiss brand Vitra has in recent years gained a foothold in Nordic interior design, after their Akari series has filled one housing magazine after another.
In our high season, we have unfortunately experienced up to 2 months waiting time, for a handmade Akari lamp, as the relatively small workshop cannot keep up with global demand. The normal delivery time for an Akari product is around 2-3 weeks, but in November and December, the waiting time can, unfortunately, be much longer.
Whichever of the above brands you choose, you get a handmade lamp of incredibly high quality. So the patch on the wound may be that the lamps are worth the wait. It should also be added that we try to have a basic inventory of the most popular lamps, so you do not have to wait too long for your new dream lamp
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