Return
We have made sure it is easy for you to return your goods. You can return for up to 365 days! ATTENTION: Please note that not all products can be returned via the GLS return portal Guide for easy return
Refund The price for your return label will appear when you generate the return label. Claim If your received goods are defective or in other ways insufficient, please contact us as soon as possible at info@andlight.com with photo documentation and order number.
Checklist and important information
If you have received your product on a pallet, please also return the items to AndLight on a pallet.
We cannot refund orders where the products have been installed or if the original packaging is missing. Do not write on the original packaging and return labels must be placed on top of the original shipping label.
We deduct the amount for each return label used for returning goods.
Who can return via GLS return label?Unfortunately, GLS has some size restrictions for packages that can be handled in their parcel shops, which is why not all items can be returned via the GLS return portal. Your return package must not exceed the following dimensions:
Your price for a GLS return label: Buy one or more return labels here: If you cannot return via GLS return label? If your product is too large, too heavy, too fragile, or in another way unsuitable to be returned with a GLS return label, return freight must be arranged elsewhere. Returnering kontaktformular Step 1
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If you have any further questions regarding returns, you can read more in our FAQ on returns. We are constantly working to expand our services and we strive to be able to offer more return options as soon as possible. We are sorry that we cannot offer the sale of return labels for all return shipments at the moment. You are always welcome to contact us at info@andlight.com, and we will assist you the best we can. |